User manuals ready for print and online publication

We write the content and design it at the same time, so structure, language and page layout work as one. We can handle any source material, your corporate template and your brand guidelines, and deliver a final document ready for print or your e-shop. Beyond classic printed manuals, we also produce interactive, web and video guides. One job, one output, one point of responsibility.

Before a product reaches the market, its documentation must meet requirements that vary by product category and destination country. We check mandatory safety instructions, pictograms, declarations of conformity and language versions so that the manual passes both import into the EU and export from it. We produce manuals according to applicable standards and ensure compliance with them.

We carefully version every manual. You always know what is described where in the documentation and what changed between versions, and you can return to any previous version at any time. When the product gets new features or a firmware update, we update the manual and align the translated versions, so the documentation stays up to date in every language. In the event of an inspection by a market surveillance authority or a complaint, you can easily prove which version of the manual was supplied with which production batch.

Our domain is real things customers hold in their hands: consumer electronics, household appliances, measuring and industrial equipment, tools, furniture and automotive accessories. We know how to describe assembly, operation and maintenance so that both laypeople and technicians understand them. We examine, handle and test the product, so the manual matches what the user actually holds.

An agreed deadline is a deadline. You know the exact price before we start, so there are no surprises along the way. For documentation, which is often the last thing standing between a product and the market at the end of development, this certainty is priceless.

We have produced manuals for thousands of products and hundreds of brands. We have encountered most of the situations you are likely to face, and we know how to resolve them quickly and without unnecessary missteps.

On request, we can prepare a virtual assistant that knows all your manuals by heart. Customers ask it a question on your website or e-shop and get an answer straight from your manuals: how to connect the product, what a flashing light means, how to fix a common fault. The assistant answers strictly from your materials, so it is as precise as the manual – just faster and available around the clock. Only questions that really need a person reach your support team.